Carbon Saving Group | Privacy & Cookie Policy

Carbon Saving Group Ltd
Last updated: 9 November 2026

1. Introduction

Carbon Saving Group Ltd (“we”, “us” or “our”) is committed to protecting your personal information and respecting your privacy.

This policy explains how we collect, use, store and protect personal information when you visit our website, contact us or enquire about our renewable energy services.

Carbon Saving Group Ltd is the controller responsible for the personal information described in this policy. We are a company registered in England and Wales (company number 09470826), with our registered office at The Business Centre, Unit 18, 2 Cattedown Road, Plymouth, Devon, PL4 0EG.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Privacy enquiries: info@carbonsavinggroup.com

2. Information We Collect

We may collect the following information when you contact us or submit an enquiry:

• Your name.
• Email address and telephone number.
• Postcode and property information.
• Business name, where applicable.
• Details of the services you are interested in.
• How you heard about us, if you tell us.
• Information you provide about your property, energy requirements or proposed installation.
• Relevant correspondence and records of our communications.

When you send an enquiry through our website, we also record the page it was sent from, the date and time we received it, and a reference number.

We may also process limited technical information, such as IP addresses and server request information, for website operation, security and troubleshooting.

To protect our enquiry forms from repeated or automated submissions, our website server briefly uses a one-way coded (hashed) version of your IP address, telephone number and email address. This is held in the server’s memory for no more than an hour and is not stored. Our website’s own logs record whether an enquiry was received, without your name or contact details.

If you accept advertising cookies on our website, the Meta Pixel also collects information about the pages of our website you visit. Section 7 explains how this works and how to change your choice.

3. How We Use Your Information

We use personal information to:

• Respond to enquiries and requests for quotations.
• Discuss suitable renewable energy solutions.
• Arrange property surveys and appointments.
• Prepare quotations and proposals.
• Manage installations and customer relationships.
• Provide customer support and aftercare.
• Maintain website security and functionality.
• Meet applicable legal and regulatory obligations.
• Understand how our website is used, using cookieless visit statistics (see section 6).
• Show our adverts on Facebook and Instagram to people who have visited our website, and measure how those adverts perform, if you have accepted advertising cookies (see section 7).

We do not currently use website enquiry details to send unsolicited promotional email or SMS marketing.

If our marketing practices change, we will update this policy and obtain consent where required.

4. Our Legal Bases for Processing

Depending on the circumstances, we process personal information under the following legal bases:

Contract and pre-contractual steps: To respond to requests for quotations, arrange surveys and provide services you have requested.

Legitimate interests: To manage customer relationships, respond to enquiries, maintain business records and protect the security of our website, where those interests are not overridden by your rights.

Legal obligations: To comply with applicable accounting, tax, regulatory and other legal requirements.

Consent: Where we specifically request your consent for an activity that requires it.

Consent for advertising cookies: We use the Meta Pixel and its cookies only if you accept advertising cookies on our website. You can withdraw your consent at any time using “Cookie settings” at the bottom of every page of our website.

We do not rely on consent to respond to your enquiry. The checkbox on our enquiry forms confirms that you have read this policy.

5. Website Enquiries and Customer Relationship Management

When you send an enquiry through our website, it passes from our website server, hosted by Vercel, to Zapier, an automation service, which transfers it into Pipedrive.

We use Pipedrive, a customer relationship management (CRM) platform, to organise and manage enquiries and customer communications.

Information submitted through our website is transferred securely to Pipedrive so that our team can respond, arrange surveys and manage quotations.

Zapier keeps a copy of each enquiry in its activity history for a limited period, normally up to 69 days, so that any problems with the transfer can be investigated.

Zapier and Pipedrive process information on our behalf under their data processing terms.

6. Website Hosting and Content Delivery

Our website is hosted using Vercel.

Our website’s server runs in Vercel’s London region, and pages and images are delivered through Vercel’s global network.

Vercel may process technical information, including IP addresses and request logs, as necessary to deliver, maintain and protect the website.

We also use Vercel Web Analytics to count visits to our website and see which pages are viewed, so that we can understand how our website is used and improve it. We do this on the basis of our legitimate interests in running and improving our website. Vercel Web Analytics does not use cookies and works whether or not you accept advertising cookies.

For each page view it records the page address (without any query parameters other than advertising campaign tags), the website you came from, your approximate location, and your browser, operating system and device type. Vercel counts visitors using a code created from each request, which it resets every 24 hours; Vercel states that this means visits cannot be linked across days or to other websites. We see only combined statistics, not individual visitors.

We also use Sanity to manage website content, including text and images.

Website enquiries are not sent to or stored in Sanity.

When website images are delivered through Sanity’s infrastructure, technical information such as your IP address may be processed to provide that content.

These providers may use infrastructure outside the United Kingdom. Section 10 explains how international transfers are handled.

7. Cookies and Similar Technologies

Our website uses a small number of cookies. One is essential and is always used. The others are used only if you accept advertising cookies.

Certain essential technologies may be used where necessary for website operation, security or authorised content management.

Essential cookie

• csg_consent: remembers whether you accepted or rejected advertising cookies, so that we do not ask you on every page. It is set by our website and kept for 6 months, after which we ask you again. It is not used for advertising.

Advertising cookies (Meta Pixel)

If you accept advertising cookies, our website loads the Meta Pixel, a tool provided by Meta, the company behind Facebook and Instagram. Until you accept, the Meta Pixel is not loaded and no information is sent to Meta through it. If you reject or ignore our cookie banner, it is not used.

Once you accept, the Meta Pixel sends Meta the address of each page of our website you visit, the date and time, and technical information such as your IP address and your browser and device details, together with the cookies listed below. Meta may link this information to a Facebook or Instagram account if you have one.

We use this for website retargeting: showing our adverts on Facebook and Instagram to people who have visited our website (for example, people who looked at our solar panel, battery storage or commercial solar pages), and measuring how our adverts perform. The Meta Pixel on our website records only the pages you visit. We do not send Meta the details you enter in our enquiry forms.

The Meta Pixel uses these cookies on our website:

• _fbp: identifies your browser to Meta. Kept for 90 days.
• _fbc: records that you arrived at our website by clicking a link on Facebook or Instagram, such as one of our adverts. Set only in that case, and kept for 90 days.

Under Meta’s Business Tools Terms, Carbon Saving Group and Meta Platforms, Inc. are joint controllers for collecting this information on our website and sending it to Meta (for visitors living in the European Economic Area, the Meta company is Meta Platforms Ireland Limited). Once Meta has received the information, Meta is an independent controller for how it uses it, as described in Meta’s Privacy Policy, which also explains Meta’s legal basis and how to exercise your rights with Meta.

You can exercise your data protection rights about Meta’s use of this information directly with Meta. If you contact us about it, we will pass your request to Meta.

Changing your mind

You can change or withdraw your choice at any time using “Cookie settings” at the bottom of every page of our website. If you withdraw your consent, the Meta Pixel stops sending information straight away and its cookies (_fbp and _fbc) are deleted from your browser. This does not affect information already sent to Meta before you withdrew.

You can also control the adverts you see in your Facebook or Instagram ad settings.

YouTube Videos

Some pages on our website contain embedded YouTube videos.

These videos do not load automatically when you open a page. YouTube content is only requested when you choose to play a video.

When you play an embedded video, YouTube and Google may process information about your interaction and may use cookies or similar technologies.

We use YouTube’s privacy-enhanced embedding domain where available. However, this does not guarantee that YouTube will avoid all cookies or other data processing.

You can review Google’s privacy information for further details.

We will review this policy if we introduce additional cookies, analytics or advertising technologies.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Our retention periods are:

Unsuccessful enquiries: Generally up to 12 months after the last meaningful contact, unless a longer period is reasonably necessary for a specific purpose or legal obligation.

Customer and installation records: For periods appropriate to contractual commitments, warranties, accounting requirements, legal obligations and ongoing customer support.

Website security logs: For periods determined by operational and security requirements and the retention arrangements of our service providers.

Your cookie choice: 6 months, after which our website asks you again.

Meta Pixel cookies: _fbp and _fbc are kept in your browser for 90 days, unless you withdraw your consent or clear your cookies sooner.

Advertising audiences: if you accept advertising cookies, you may be included in our website advertising audiences on Meta for up to 180 days after your last visit to our website (the longest period Meta allows for these audiences).

Information received by Meta: under Meta’s Business Tools Terms, Meta may keep the information it receives from the Meta Pixel on our website for up to two years.

We may retain information for longer where required by law or where necessary to establish, exercise or defend legal claims.

9. Who We Share Information With

We may share relevant personal information with trusted service providers where necessary to operate our business.

These may include:

• Enquiry automation and CRM providers (Zapier and Pipedrive).
• Website hosting and content management providers (Vercel and Sanity).
• IT and technical support providers.
• Professional advisers.
• Installation partners or subcontractors where necessary to deliver requested services.

If you accept advertising cookies, information about your visits to our website is also shared with Meta, as described in section 7.

We do not sell personal information to third parties.

We require service providers processing personal information on our behalf to apply appropriate safeguards.

We may also disclose information where required by law.

10. International Data Transfers

Some service providers may process or store personal information outside the United Kingdom.

• Zapier, based in the United States, handles every enquiry sent through our website and stores data on servers in the United States. Zapier states that it is certified under the EU-US Data Privacy Framework and its UK Extension, and its data processing terms also provide for the UK Addendum to the EU standard contractual clauses.
• Vercel, based in the United States, hosts our website. Our website’s server runs in Vercel’s London region, but Vercel’s global network may process technical information in other countries. Vercel states that it is certified under the EU-US Data Privacy Framework and relies on the EU standard contractual clauses and the UK Addendum for international transfers.
• Pipedrive stores customer data with Amazon Web Services in Europe or the United States, depending on the customer’s location, and its data processing terms include safeguards for international transfers.
• Sanity hosts our website content on Google Cloud, primarily in Belgium, with a secondary location in the United States.
• Meta Platforms, Inc., based in the United States, receives the information collected by the Meta Pixel if you accept advertising cookies. For these transfers, Meta’s terms incorporate the UK International Data Transfer Addendum to the EU standard contractual clauses, issued by the Information Commissioner.

Where personal information is transferred internationally, we take steps to ensure that appropriate safeguards are in place, in accordance with applicable UK data protection requirements.

You can contact us for more information about these safeguards.

11. Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information in certain circumstances.
• Request restriction of processing.
• Object to certain processing activities.
• Request transfer of information where applicable.
• Withdraw consent where processing relies on consent.

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, contact:

info@carbonsavinggroup.com

We will respond in accordance with applicable legal requirements.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

12. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no internet-based service can guarantee absolute security.

13. External Websites

Our website may contain links to third-party websites, including social media platforms and video services.

We are not responsible for the privacy practices of those external websites.

We encourage visitors to review their respective privacy policies.

14. Changes to This Policy

We may update this policy to reflect changes in our services, technology, legal obligations or data processing practices.

The latest version will be published on this page with its updated date.

15. Contact Us

For questions about this policy or how we handle personal information, please contact:

Carbon Saving Group Ltd
Email: info@carbonsavinggroup.com

Registered office: The Business Centre, Unit 18, 2 Cattedown Road, Plymouth, Devon, PL4 0EG
Company number: 09470826